Terms & Conditions

Effective Date: January 2026

These Terms and Conditions (“Terms”) govern your access to and
use of the messaging service provided at family-hub.uk (the “Service”).
By using the Service you agree to be bound by these Terms. If you do not
agree, you must not use the Service.

1. Definitions

“Service” means the browser-based messaging platform and all related features provided at family-hub.uk.
“Family Site” means your unique, personalised instance of the Service accessible via your family code.
“Family Code” means the unique alphanumeric identifier embedded in your site URL that provides access to your Family Site.
“Administrator” means the person who purchased the subscription and is responsible for managing access to the Family Site.
“Subscription Period” means the fixed duration for which you have purchased access to the Service.
“Remote Assistance” means the technical support services enabling us to configure or manage the Message Recipient’s device remotely.
“Message Recipient” means the intended person(s) who will view messages displayed on your Family Site.

2. Parties

Provider: The Service is provided by the management of family-hub.uk (“we”, “us”, “our”).
User: “You” refers to any individual or
entity that accesses or uses the Service, including anyone to whom you
provide your unique site access code.
Age Requirement: You must be at least 18
years old to subscribe to the Service. By purchasing a subscription, you
confirm that you meet this age requirement.

3. Licence and Subscription

You rent the use of the Service for the subscription period
you have purchased. Your subscription does not transfer ownership of any
part of the Service to you.
We reserve the right to refuse service, decline to renew a
subscription, or curtail an existing subscription at our discretion by
giving at least three (3) days’ written notice.
Custom-Built Services and Refund Policy:
Each subscription is custom configured and set up specifically for your
family site. Due to the bespoke nature of the Service and the resources
expended in initial configuration:
- For consumers in the UK, you have a statutory 14-day
  cooling-off period from the date of purchase under the Consumer
  Contracts Regulations 2013;
- If you request that the Service begins before the
  cooling-off period ends (which is standard to ensure prompt setup), you
  acknowledge that you will lose your right to cancel once the Service has
  been fully configured and activated;
- No refund will be provided if you change your mind after the Service has been activated;
- No refund will be provided for any unused portion of a subscription period if you choose to cancel early;
- This does not affect your statutory rights where the Service is defective or not as described.
Remote Assistance Services: Where you purchase remote setup or managed device support:
- Remote Setup (One-Off): We will
  remotely connect to the Message Recipient’s device to install necessary
  software and configure the display settings. You must ensure the device
  is powered on and connected to the internet;
- Managed Device Support (Subscription):
  We will provide ongoing remote monitoring and maintenance to ensure the
  Service remains displayed. This service is strictly limited to
  maintaining the functionality of our Service on the device;
- Device Requirements: For all remote
  services, the device must be powered on and connected to the internet.
  We cannot provide these services if the device is offline or powered
  down;
- Access Permission: You grant us
  permission to access and control the device remotely for these purposes.
  You acknowledge that we may need to install remote access software
  (e.g., RemotePC) and that you or a representative must initially install
  the host software;
- Liability: We are not responsible
  for hardware failures, operating system issues unrelated to our Service,
  or third-party software conflicts.
Subscription Expiry and Data Deletion:
- We shall endeavour to send one or more expiry
  reminder notices to your registered email address before your
  subscription period ends;
- You are expected to download or delete all messages
  and uploaded content from your Family Site before the expiry of your
  subscription term;
- Upon expiry of your subscription, you will no longer
  be able to send messages and existing messages will no longer be
  displayed on your Family Site;
- Any messages or content remaining on your Family Site after expiry will be deleted by us within thirty (30) days;
- We are not responsible for any loss of data that you have failed to retrieve before expiry.

4. Shared Access and URL Security

If you share your unique site access code with others, those
persons are also bound by these Terms and you remain responsible for
their compliance.
As the administrator of your family site, you are solely
responsible for managing the distribution and disclosure of your unique
site URL containing your family code.
You must take reasonable steps to prevent your site URL and
family code from being disclosed to unauthorised persons. We are not
liable for any interference, misuse, or unauthorised access to your
family site resulting from disclosure of your URL or family code to
third parties, whether intentional or accidental.
If you believe your family code has been compromised, you
must notify us immediately so that we may, at our discretion, issue a
replacement code.

5. User Responsibilities and Conduct

You declare that you are competent to use the Service.
You must comply with all applicable laws in your geographic region when using the Service.
You undertake not to cause distress or harm to others through any text, image, or voice message you send.
You must not upload, link to, or transmit any content that:
- contains profanity, nudity, or sexually explicit material in any language;
- may be considered sexual, distressing, illegal, or immoral in the country of the sender or recipient;
- supports or facilitates acts that are illegal in the
  country of the sender or recipient, whether such content is plain,
  coded, or encrypted.
Administrator Moderation Responsibility: As
the administrator of your Family Site, you are responsible for
reviewing and moderating all messages sent to your site to ensure that
recipients are not harmed, distressed, or exposed to inappropriate
content. We do not monitor or moderate user-generated content and rely
on you to exercise appropriate judgement.

6. Content Disclaimer and Service Limitations

We are not responsible for the content of messages sent via the Service.
Not for Life-Critical Communications: You
must not rely on this Service for messages that are critical in
life-or-death situations, medical emergencies, or time-sensitive safety
alerts. The Service is not designed, intended, or warranted for use in
situations where failure to deliver a message could result in death,
personal injury, or severe harm. For urgent or emergency communications,
always use direct telephone contact or emergency services.
Not a Substitute for Personal Care: This messaging service is not intended to be:
- the sole wellbeing or support service for any individual;
- a replacement for daily personal care, supervision, or companionship;
- a monitoring or alert system for vulnerable, disabled, elderly, or mentally challenged individuals of any age;
- a means of providing a false sense of security regarding the safety or welfare of any person.
The Service is intended to complement, not replace,
appropriate in-person care, attention, and professional support for
individuals who may be suffering from any medical condition, disability,
cognitive impairment, or other vulnerability.
We strongly advise that message recipients who are
vulnerable or require supervision should have regular in-person contact
with caregivers, family members, or professional support services
regardless of their use of this Service.

7. Data Protection

We process personal data in accordance with our Privacy
Policy and applicable data protection laws, including the UK General
Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Service, you consent to the collection and processing of data as described in our Privacy Policy.
You are responsible for ensuring that any personal data you
upload or transmit via the Service is done so lawfully and with
appropriate consent from the data subjects.

8. Intellectual Property

All intellectual property rights in the Service, including
but not limited to software, design, logos, and documentation, remain
our exclusive property or that of our licensors.
You retain ownership of any content (text, images, audio) that you upload to the Service.
By uploading content, you grant us a non-exclusive,
royalty-free licence to store, display, and transmit that content solely
for the purpose of providing the Service to you.
You must not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.

9. Service Availability and Force Majeure

We endeavour to achieve 95% uptime. This target excludes:
- force majeure events;
- changes to third-party software or infrastructure outside our control;
- regulatory changes affecting the Service.
Force Majeure: We shall not be liable for
any failure or delay in performing our obligations where such failure or
delay results from circumstances beyond our reasonable control,
including but not limited to: acts of God, natural disasters, war,
terrorism, civil unrest, pandemic or epidemic, government action or
regulation, power failures, internet or telecommunications outages,
cyberattacks, and failure of third-party service providers.
Third-Party Services: The Service relies on
third-party infrastructure, including hosting providers and cloud
services. We are not liable for outages, data loss, or service
interruptions caused by third-party service providers, though we will
use reasonable efforts to restore service promptly.

10. Breach and Termination

Any breach of these Terms may result in suspension or
termination of your account. For material breaches, including but not
limited to uploading prohibited content or sharing access with malicious
intent, termination will be without refund.
For minor or first-time breaches, we may at our discretion
issue a warning and opportunity to remedy the breach before taking
further action.
Upon termination for breach, your data will be deleted after
thirty (30) days to allow you time to raise an objection. Any objection
must be raised before the data is deleted.

11. Limitation of Liability

Subject to clause 11.2, our maximum aggregate liability to
you for any claims arising out of or in connection with the Service is
limited to a refund of fees paid for the unused portion of your
subscription period.
Exclusions: Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any other liability that cannot be excluded or limited by applicable law.
We shall not be liable for any indirect, incidental,
special, consequential, or punitive damages, including loss of profits,
data, or goodwill.

12. Indemnification

You agree to indemnify, defend, and hold harmless us, our
officers, directors, employees, and agents from and against any claims,
liabilities, damages, losses, and expenses (including reasonable legal
fees) arising out of or in connection with:
- your use of the Service;
- your breach of these Terms;
- your violation of any applicable law or the rights of any third party;
- any content you upload, transmit, or display via the Service.

13. Security Incidents

In the unlikely event that the Service is subject to a
security breach affecting your data, we will notify affected users by
email within 72 hours of becoming aware of the breach, in accordance
with UK GDPR requirements.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms
shall first be referred to a third-party mediator agreed upon by both
parties.
If mediation is unsuccessful, either party may refer the
dispute to the Small Claims Court (for claims within the applicable
monetary limit) or such other court of competent jurisdiction in England
and Wales.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, best practices, or our services.
We will give you at least thirty (30) days’ notice of any material changes by email or prominent notice on the Service.
If you do not agree to the revised Terms, you may cancel
your subscription before the changes take effect. Continued use of the
Service after the effective date of changes constitutes acceptance of
the revised Terms.

16. Severability

If any provision of these Terms is found by a court or other
competent authority to be invalid, illegal, or unenforceable, that
provision shall be limited or eliminated to the minimum extent
necessary, and the remaining provisions shall continue in full force and
effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other
documents expressly incorporated by reference, constitute the entire
agreement between you and us regarding your use of the Service.
These Terms supersede all prior or contemporaneous
communications, proposals, and representations, whether oral or written,
relating to the Service.