Every family receives three unique web pages: Display, Send, and Admin. This guide explains what each page does, how the buttons work, and how to keep your family safe.
Anyone with your links can view the display and send messages. The Admin page is protected by your family PIN.
If you ever need a new link or PIN reset, contact support.
The display page is the always-on screen your loved one sees. It scrolls through messages, photos, and voice notes.
Use the pause button to stop the scrolling. Press it again to resume.
Use the up and down buttons to move back and forward through messages.
You can swipe up or down on touch screens to move through the display.
The send page lets family members create messages from anywhere in the world.
Type your message, choose a color, and press Send Message. You can schedule it for a future time or send now.
Upload a photo, paste an image, drag and drop, or add a GIF URL. You can also add a caption.
Record a short voice note and send it with or without a photo. Audio plays every time the message comes around.
The admin page is for trusted family members who manage messages and settings.
Enter the Admin PIN you set on the signup form. This keeps your family settings secure.
Show Images, Speed (scroll speed), Default Lifespan, Randomise Messages, and contact emails.
Keep, Edit, or Delete messages. Mark important items as Keep so they are not removed by cleanup.
We are here to help you get the most from Family Hub.
Introduce a new customer who makes a purchase and we will extend your service by one month, free.
Once you are comfortable, we can provide Windows 11 scripts and setup steps so the display starts without user intervention.
Contact support and we can walk you through the setup or reset a PIN.
Family Hub